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Articles on Customer service
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An education in Mother’s Day retail
Posted on May 6, 2013 | No CommentsFor many businesses Mother’s Day is one of several important retail drivers each year. For Mother’s Day Stall, it’s the only time of the year! Business Lounge spoke to founder Mark Logue to find out how he makes it work. -
Learn from the best: customer service
Posted on May 3, 2013 | No CommentsAustralia Post Digital Sales and Service customer service and contact centre managers Kelly Bates and Jessica Thompson were recently recognised at the Customer Service Institute of Australia’s annual awards, for outstanding customer service. Here are their top tips for providing great service. -
How to conduct market research, part 2: formulating questions
Posted on March 13, 2013 | No CommentsThe results of market research are only as good as the questions you ask. In part 2, we find out some of the practical tips to help you get insightful answers you can really use. -
How to conduct market research, part 1: planning
Posted on March 8, 2013 | No CommentsIf you’re looking to assess how your business is performing or even develop a new product, one of the best places to start is to ask your customers. In part 1, we look at whether you need to do market research and the forms it can take. -
How to provide international customers with good service
Posted on March 6, 2013 | No CommentsE-commerce has opened up international markets for many Australian businesses. Make sure you’re giving overseas customers the best service possible with these 10 tips. -
How to read your customers well
Posted on February 25, 2013 | No CommentsYou don’t have to be a mentalist to read customers well and give them a great service experience. Belinda Haden, Head of Training and Consulting at data collection and analysis company Verint APAC, shares some fascinating facts and practical advice. -
Pooling your resources
Posted on February 14, 2013 | No CommentsHow can your store on the local high street compete with the mall just down the road? In the Dandenongs in Victoria, Belgrave high-street shops are part of the Belgrave Traders Association. All year round, the association organises and promotes projects and events, to build relationships between local businesses and the community they serve. -
The art of translation
Posted on December 21, 2012 | No CommentsWhether you want to target a specific audience or open up your business to an entirely new market, getting translation right is an absolute must. -
Customer service tips you can learn from Santa
Posted on December 6, 2012 | No CommentsFrom reliable, express delivery to rewarding good behaviour, here are the top customer service tips your business can learn from Santa. -
How merchandising can attract and engage customers
Posted on November 19, 2012 | No CommentsDid you know that the average customer views a merchandise display for just two seconds? Debra Templar explains how you can use merchandising to draw in customers and increase sales.
