When it comes to securing a sale, offering customised delivery options can clinch the deal. Here are three features of Australia Post Delivery Choices that you might want to offer
1. Parcels can be delivered to parcel lockers
Some customers prefer not to receive parcels at their home or work addresses. Others might be travelling for business or pleasure, so won’t be at their regular addresses to receive mail.
Australia Post is trialling parcel lockers at selected retail outlets in Queensland, New South Wales and Victoria. Shoppers simply register for the locker service, then arrange to have parcels delivered to the parcel-locker location of their choice. The lockers are intended to be secure and accessible 24/7, so users can pop in to collect their parcels when it suits them.
2. Customers can choose a date and time for a delivery
Birthdays, anniversaries, Father’s Day… sometimes you would
love a gift to arrive on a significant date. Or perhaps you’re only
going to be at home on a Monday afternoon, so a delivery then
would be ideal.
Using Delivery Choices, customers can choose a date and even a
time for the delivery of their parcels (and if plans change, they can
also change the destination even while the parcel is in transit!).
3. Customers can select the speed of delivery
Customers can also choose how quickly they receive their delivery. A last-minute purchase or time-sensitive gift can be despatched and delivered fast with Express Post. This service guarantees next-business-day delivery, within the Express Post network.
Non-urgent parcels or the purchases of budget-conscious shoppers can be mailed with Standard Post. Customers can expect delivery within one to four days, depending on where they live.
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The views expressed in this article are those of the author and the interviewees, and not of Australia Post.
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