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Featured articles
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Passing the reins: successful succession planning
Whether you’re restructuring to allow for growth in your business or you’re preparing for the day you leave, a succession plan could be one of the most important measures you ever take. Here are some expert pointers on how to go about it.
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Business inspiration: Letterbox Deals
As advertisers have flocked to digital, a new direct-mail catalogue company – Letterbox Deals – has stepped in to fill the gap.
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Starting an import-export business part 1: sourcing products and suppliers
Importing goods can be a good business model, if you can supply something cheaper, augment your existing range or bring a unique product to market. We interviewed Australian entrepreneur and Alibaba ambassador Tessa Hartnett to find out what you need to know to get started.
Latest articles
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Managing copyright part 2: establishing and protecting copyright
Posted on June 18, 2013 | No CommentsIf you create original copy, images, videos or other content, you own copyright. Fiona Phillips, executive director of the Australian Copyright Council, offers some advice on how to protect your rights. -
How to sell and deliver great experiences
Posted on June 14, 2013 | No CommentsThere’s a growing body of research confirming that buying experiences rather than things makes people happier. That’s good news for businesses selling experiences such as treetop tours or massages, but the challenge is how to make sure the selling experience is as good as the purchase. -
Selling luxury goods online: Hamish McBeth pet accessories
Posted on June 11, 2013 | No CommentsIn 2005, Hazel Clarke started a small online business from her garage, selling luxury pet accessories. Her brand – Hamish McBeth – is now established in 30 countries worldwide. Here, Clarke shares her recipe for e-commerce success. -
Targeting the Asian market
Posted on June 7, 2013 | No CommentsTargeting international markets and tourist markets requires a great deal of thought and planning, from overcoming language barriers to catering to different cultures and tastes. Amy Burch, from Burch Family Wines, explains some of the strategic thinking involved. -
Managing copyright part 1: how to use content legally
Posted on June 4, 2013 | No CommentsWhether it’s for your business blog or your private Facebook account, images, quotes and videos are an intrinsic part of your online presence. Fiona Phillips, executive director of the Australian Copyright Council, offers some advice on managing and protecting copyright. -
Infographic: How is your customer service?
Posted on May 31, 2013 | No CommentsRecent American Express research confirms that customer service can have a significant influence on the success of your business. Find out more about customer expectations, pain points and service preferences in this infographic. -
How to set up an advisory board
Posted on May 28, 2013 | No CommentsFew SMBs have the time or resources to put together a full-time board of directors. Fortunately there’s a far easier and more economical way to make the most of the power of many great minds: an advisory board. -
Passing the reins: successful succession planning
Posted on May 23, 2013 | No CommentsWhether you’re restructuring to allow for growth in your business or you’re preparing for the day you leave, a succession plan could be one of the most important measures you ever take. Here are some expert pointers on how to go about it. -
Are you keeping customer data safe?
Posted on May 20, 2013 | No CommentsYour customers have a role to play in protecting their details online, but businesses must also have good security practices in place to safeguard customer and business data. Check that your business systems are up to scratch (and give staff a refresher course in best practice) with this cyber security checklist. -
Five reasons to attend an Australia Post e-commerce session
Posted on May 16, 2013 | No CommentsAustralia Post is offering local businesses some practical expert advice, with free e-commerce sessions at business hubs nationwide. Here are five reasons to book your place today.
